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Shipping and Support

example of parcel packaging in artarina shop
Shipping

  • We support full international shipping to any country. 
(Please note that in some countries, EU, as example, might be charged taxes when you will receiving the parcel. Read about EU changes )
  • Parcel departs from Kharkiv (Ukraine) within 1-2 days of purchase. You will be informed about shipping with track number of parcel on your email.

  • Each pendant comes in a various color gift box

  • Free gift suede cord included (~48cm) to each parcel
  • Shipping to USA, UK, Europe takes 1-3 weeks.
  • During the Christmas holidays and Covid Pandemic it may take a longer time (up to 1-2 month) because of overloaded mail services


Care instructions

  • Keep your jewelry in a dry dark place, and try to avoid contact with household chemicals and aggressive chemical environment (remove when painting hair, etc.).

  • To maintain patina contrast, it is not recommended to use aggressive methods for cleaning jewelry (boiling in chemical formulations, using acids), since there is a risk of damaging some natural stones and minerals, and removing patina from the item.

  • To return the original shine, simply wipe the convex sections (in case of severe darkening it is permissible to apply a little toothpaste on a dry cloth), and then rinse the product with water and wipe it with a soft textile



Returns policy

  • If, for some reason, the pendant does not satisfy you - you can contact us and ship item back within 14 days of delivery


Custom orders and tutorials

  • Sorry but we do not make custom pieces and do not create tutorials